problems scanning with hp photosmart c4480?

Question

i've just set up my new hp photosmart c4480. i've successfully managed to print documents from the computer and copy an image straight through the printer.
however, i cannot scan an image to my laptop. i run mac os x 10.5.6 and i've installed the latest software from the hp site.
i've called tech support who just told me to download the latest software etc.
the problem seems to be with the hp scan pro software. it opens up, but then it won't do anything else. i can't tell it to scan or anything.
does anybody have the same problem or know how to fix it?
is there another program i can use to scan with?

Answer 1

This is an age old problem, and even more so if you have a G5.



You must have other scanner software on the computer. Remove all other scanner software and then reload the new software after restart.



It is deep routed in the twain drivers and seem to clash



I think you will find this will resolve the problem.



Good luck



Hackermac

Answer 2

you will need to install the HP software, not just the driver, unless you are trying to scan from a third party program i.e. Photoshop.

Answer 3

Hi Mel, have you tried to un install your old driver and reinstall a new driver or a better driver, most problems with printer/scanners are driver related

Answer 4

Best HP Scanning Problems Solution http://goo.gl/FDfkPH